Privacy Policy

Effective November 9, 2026. The Spanish version is the official version under Colombian law.

This policy explains how we handle personal data we receive through stellarviewrealty.com, WhatsApp, email and phone calls, in line with Colombia's Statutory Law 1581 of 2012 and Decree 1074 of 2015 (which incorporates Decree 1377 of 2013).

1. Who is responsible for your data

2. What we collect

• Information you give us: name, email, phone, country, budget, the kind of property you are looking for, and the message you write in our forms, on WhatsApp or by email.
• Technical data: IP address, browser and submission time of forms, used to block spam and abuse.
• Browsing data: pages visited and where the visit came from, through Google Analytics (see section 6).
• Transaction data: if we move forward on a purchase or rental, the information and documents you provide for it (for example, your passport).

We do not ask for sensitive data (health, ethnicity, political opinions, etc.) and do not knowingly collect data from minors.

3. Why we use it

• To answer your questions and send you the property information you asked for.
• To arrange viewings, meetings and calls.
• To guide you through a purchase, sale or rental: title study, promise of sale, notary, registration, Form 4 and fiducia.
• If you join our early-access list, to send you selected properties, price drops and opportunities before they go public. You can unsubscribe at any time.
• To protect the site against spam and fraud, and to understand how it is used so we can improve it.
• To meet legal obligations.

4. Who we share it with

We do not sell your data. We share it only when needed for the purposes above:

• During a transaction: attorneys, notaries, the property registry office, trust companies (fiduciarias), developers or the owner's agent, only what that transaction needs.
• Technology providers that run services for us: Hostinger (website and email hosting), Google (email and Google Analytics), Cloudflare Turnstile (spam protection on forms), WhatsApp (messaging) and CallMeBot (internal WhatsApp alert when a form arrives).
• Authorities, when the law requires it.

Some of these providers store data on servers outside Colombia (for example in the United States or the European Union). By sending us your data you authorize this transfer, which we make only to providers with adequate protection.

5. How long we keep it

We keep contact data while we have a business relationship with you and for up to 24 months after our last contact. Technical anti-spam logs are kept for up to 12 months. Documents from a completed transaction are kept as long as the law requires.

6. Cookies and analytics

We use Google Analytics and Google Tag Manager to measure visits in aggregate, and Cloudflare Turnstile to check that forms are sent by a person. You can block cookies in your browser and the site will still work.

7. Your rights

• To know, update and correct your data.
• To ask for proof of the authorization you gave us.
• To be told how we have used your data.
• To withdraw your authorization or ask us to delete your data, unless we must keep it by law or under an active contract.
• To file a complaint with Colombia's Superintendence of Industry and Commerce (SIC) after making your request to us.
• To access your personal data free of charge.

8. How to exercise your rights

Write to broker@stellarviewrealty.com or WhatsApp +57 313 766 9798 with your name, your request and a way to reach you.

• Questions: we answer within 10 business days (extendable by 5 more, with notice).
• Claims (correction, update or deletion): we answer within 15 business days (extendable by 8 more, with notice).

9. Authorization

By sending a form, a WhatsApp message or an email, you give us prior, express and informed authorization to process your data under this policy.

10. Changes

If we change this policy we will post the new version on this page with its effective date. If the change is significant, we will let you know through the contact details we have.